Get alerted to problems before they become a problem
Remote Monitoring and Maintenance (RMM) allows us to actively monitor, manage and protect our customers from online attacks, data loss and other threats.
Real Time Monitoring and Alerts
A range of email alerts can be configured to warn of problems BEFORE they become critical or potentially service affecting, minimising the risk of downtime.
IT Automation
Our RMM includes pre-configured administrative and maintenance tasks which can be applied to servers and workstations, both per specific device and for whole companies and groups. These are quick and easy to configure:
Advanced Maintenance without taking over remote PCs
RMM provides us with access to Service Manager, Task Manager and Program Manager, and allows us to uninstall applications, run scripts, install patches and with the Command Prompt access running almost any command is feasible.
Integrated Remote Support
Remote access directly from the Agent or Device with both the capability to take control of remote servers or workstations and perform maintenance tasks in the background without taking control. A continuous, secure support experience.
Asset and Inventory Tracking
Enables the gathering of network and asset information with a click of button and within seconds for any device that has the Agent installed.
Custom Scripting
With RMM we can script, execute, and track custom maintenance tasks in addition to automatically installing software. This is an amazingly powerful tool, helping us both further automate your IT management and meet specific customer needs.
Powerful Reporting and Analytics
We are able to measure and track our customer’s networks, assets, health and performance using reports and gaining clear visibility on the IT environments we are maintaining with RMM.
Summary benefits:
- Real Time alerts
- Windows, Mac and Mobile support
- Cloud IT management
- RMM and SLA
- Reporting & Analytics
